Hassle-free service made available to Cebuanos
From L tor R: Stephen Khaw (Chairman, Esquire Group), Eric Yang (Huawei South Pacific Service Head), Andy Fang (Huawei Philippines Device Country Head), Charles Wu (Former Huawei Philippines Device Country Head), Anthony Saw (Director, Esquire Group), Robert Javier (Huawei Philippines Device Customer Service Director).
When it comes to purchasing mobile devices, most consumers look into and compare specs– which has the best OS, the best camera, the long-lasting battery life, etc. Often neglected yet equally important is the after sales-service each phone brand provides. The after-sales service reflects how mobile phone companies value their customers by providing services that go beyond business. Technology giant, Huawei is dedicated in providing end-to-end offerings to consumers to make sure that they are not just buying mobile phones of great specs but also being valued as loyal consumers.
Aiming to bring the brand closer to Cebuanos, Huawei Philippines recently opened an Exclusive Service Center (ESC) in Cebu City. The newly-opened service center is located at Unit A CAIAA Vibo Place, N. Escario Street, Cebu City 6000 and is open from 10:00 am to 7:00 pm daily.
“In the game of phone specifications, we know Huawei is already being loved all the more by Filipinos. But we have found more reasons for Filipinos to choose Huawei – and it is because of the after-sales service we easily offer our beloved customers. Extending this service to Cebuanos, we are hoping that this newly-opened exclusive service center will bring more Filipinos closer to the brand as we offer them hassle-free means to repair and service their Huawei phones,” shared Roberto Javier, Device Customer Service Director for Huawei Philippines. “Huawei is committed to increase the number of ESC’s nationwide to better cater to the needs of our growing customer base.”
What makes the Huawei ESC different from other brands apart from its usual over-the-counter consultation and repair, the service center also offers a wide array of interactive services including the Contact Center which is open daily at 9:00 am to 9:00 pm. Huawei will be available to take calls and assist consumers with their concerns. Consumers just need to dial the toll free numbers 1800-18535353 for PLDT, Smart and Sun Cellular subscribers, and 1800-87395227 for Globe subcribers.
For the web and app services, consumers may opt to chat and e-mail for support at http://consumer.huawei.com/ph/support/index.html.
Moreover, VIP services are available to select models: free pick-up and delivery services, and an appointment service are also offered.
To know more about the various after-sales service program and other special announcements just visit, www.Facebook.com/HuaweiMobilePH.
About Huawei Consumer BG
Huawei’s products and services are available in more than 170 countries, and are used by a third of the world’s population, ranking third in the world in mobile phone shipments in 2014. Sixteen R&D centers have been set up in the United States, Germany, Sweden, Russia, India, and China. Huawei Consumer BG is one of Huawei’s three business units and covers smartphones, mobile broadband devices, home devices and cloud services. Huawei’s global network is built on 20 years of expertise in the telecom industry and is dedicated to delivering the latest technological advances to consumers around the world.
In the Philippines, Huawei offers best-in-class service even beyond sales. Consumers can easily call its local Customer Service Hotline to arrange for a courier to pick-up a defective device, bring to a Huawei Authorized Service Center for repair, and deliver back to the owner for free. Consumers just need to call any of the following hotline numbers for inquiries and booking:
About. Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, it has established end-to-end solution advantages in telecom networks, devices, and cloud computing.